As per our Policy, we are not charging anything from candidates during entire recruitment process neither we allow any vendor/consultant to charge on our/company behalf.
Name of the Company
|
 Teleperformance
Limited |
Date of Placement
|
22 April, 2017 (Saturday)
|
Profile of the
Company
|
https://en.wikipedia.org/wiki/Teleperformance
https://www.teleperformance.com/en-us Founded in 1978 by Daniel Julien, Teleperformance is specialized in customer services, technical support, call center, debt collection and social media. The company operates about 135,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 62 countries. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Some of the countries Teleperformance operate in are, the UK, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Portugal, the USA, Costa Rica, Dominican Republic, Australia, Netherlands, Egypt, Russia, Sweden and Germany. The global headquarters are based in Paris, France. |
Eligibility Criteria
|
B.Tech (All
Branches), MBA, MCA, BCA, B.Sc(IT), M.Sc(IT) Batch 2015 & 2016 Pass out
Candidates & 2017 Passing out Candidates.
|
Salary
|
Rs. 1.8 Lacs to 3.0 Lacs per annum.
Free Accommodation
in company guest House for the first 15 days.
Reimbursement is
done for travel expenses occurred in relocation (max- 700/-)
|
Location of Job
|
Jaipur, Gurgaon,
Indore
|
Position
|
Technical Support / Customer Service
|
Selection Process
|
HR Round Level 1
Operations Round
Final HR Round
|
Level
|
Executive
|
Job Description
|
· To provide world
class service to all small business customers in a customer centric
environment.
· Successfully
resolver complex customer e-mail and telephone inquiries through the use of
multiple customer tools.
· Assisting
customers with inquiries while providing consultative support and
recommendations.
· Document in detail
all interactions with customers.
· Effectively
articulate complex information to a variety of technical and non technical
customers.
· Educate customers
on products. Help customers to be successful.
· Identify and
evaluate opportunities to increase customer retention and satisfaction
through the use of up/cross selling products and services.
· Successfully
performs against department scorecard metrics including Quality Assurance, First
Contact Resolution, and Customer Satisfaction Rating.
|
Job Summary
|
This position
requires the candidate to be pro-active, energetic, high on ethics and
on-the-toes so as to render HIS/HER services for the tasks effectively.
|
Desired Candidate Profile
|
Technical Advisor
Summary: Semi-
Technical process, providing high quality phone and on-line technical and
customer service support for end-user customers.
|
Skills Required
|
A “Technical
Support” must have
· Excellent
Communication Skills
· Sound Technical
Knowledge of Operating Systems.
· Basic Knowledge of
IP Address, Java & e-commerce
· Intermediate
knowledge of MS Office Suite, include Excel.
· Good Customer
Service and Interpersonal Skills
· Ability to Multi
task.
· Good Knowledge of
Computer (Typing Speed more than 25 Words per minute, Accuracy at least 80%)
· Excellent command
over English (Verbal & Written)
· Open to work in
Rotational Shifts.
· Ability to use a
Desktop Computer System.
Ability to use
Internet and Email with moderate keyboard skills.
Knowledge of
browsers and internet based applications.
Problem solving
skills in Technical troubleshooting environment.
Familiarity with
Operating Systems
Candidates with
prior technical expertise will be given preference.
|
Date of Joining of
Selected Candidates
|
Immediate for Pass
out Candidates and 1 June, 2017 for Batch 2017 Candidates.
|
Venue of Placement
|
Training and
Placement Cell,
Maharaja Agrasen
University
Atal Shiksha Kunj,
Kalujhanda, Near Barotiwala, Teh Baddi Distt. Solan
Himachal
Pradesh. (25 Kms from Chandigarh)
More details in your
Admit Card.
|
Helpline
|
+91-9988688800 (Monday to Saturday) 9:00 AM to 4:30 PM
|
Click Here for
Online Registration (Mandatory for Appearing in Placement Drive)
|
Last Date of
Registration is 20 April, 2016 (Thursday)
|
Mandatory Documents
during Placement Drive
|
A. 2 Hard copy of
Resume.
B. Mark sheets and
Certificates of 10th and 12th. (Original + 1 Xerox copy)
C. Mark Sheets (All
Semester) and Diploma, Degree certificates of Graduation.
(Original + 1 Xerox
copy)
D. 3 Photographs.
Note: All Students
are advised to attend the Process in formal attire.
|
Free Transportation
for Placement Drive
|
Candidates appearing
for Placement Drive can avail our free bus facility from Chandigarh,
Panchkula, Pinjore, Baddi etc. While registering online Choose the Station
from which you want to avail free bus facility of the Institute. Timing and
Contact Details will be emailed to you along with the admit card. Coordinate
with the Bus Coordinator one day in advance to avoid inconvenience.
|
Important
Instructions
|
Report at the
Counter mentioned in your confirmation email before 9:30 AM.
Lunch time will be
from 1:00 PM to 1:30 PM.
The selection
process is a single day process and final selections will be declared by the
evening.
|
